INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Thank you for visiting Spiceswagon.com…!!

We, promote pure natural products from Idukki, Kerala. 90 % of products displayed in our catalogue are from our own farm.  We do not add any kind of chemicals. Our main aim to reach the right quality products to each and every customer who shop with us. Moreover, as we are not looking for a one-time business from our customers, we always assure shipping quality products.

  1. Keep spices airtight.

Exposure to air will cause your spices to lose their flavor more quickly, so whether you choose glass jars or metal tins, remember to keep those spice containers tightly closed..

Expert Tip: Store spices in commercial-grade plastic bags, which allow excess air to be expelled to preserve freshness.

  1. Keep spices in the dark.

Direct sunlight will also hasten the loss of flavor. Your best bet is to keep jars in a drawer or cupboard, but if you absolutely can’t resist the aesthetics of a decorative spice collection, buy your seasonings in small quantities, use them up quickly, and then restock.

  1. Keep spices away from heat.

That shelf above your stove might seem like a handy spot to store your favorite seasonings, but the heat is yet another factor that will quickly degrade their taste. Also avoid storing seasonings near your dishwasher, another dangerous.

  1. Keep spices away from moisture.

Moisture also threatens spice shelf life, another reason why keeping your spices near the stove is a big no-no. Never throw your spices in the freezer, always make sure measuring spoons are completely dry before dipping into a spices container.

Expert Tip: Never sprinkle spices directly from the bottle over a steaming pot, because moisture can get into the bottle. Instead, sprinkle into a measuring spoon or bowl away from the steam.

  1. Keep track of the age of your spices.

There’s no universal agreement on the exact shelf life for spices, but everyone agrees that whole spices, with a one-to-two year window of peak flavour, last longer than ground. Buying whole spices and grinding them at home just before use will maximize taste and freshness.

Regardless of whether you buy whole or ground, it’s a good idea to note the purchase date on the bottle for future reference. Foodies ordering high-end products online can also set up an electronic calendar alert to restock based on the projected shelf life of their favorite seasonings..

We SpicesWagon .com , want your online shopping experience to be simple and enjoyable.  Taking this into consideration we have an efficient and straightforward shipping and return policy to inculcate faith in our customers.

Once you have made the order on our online store SpicesWagon will courier the products ordered through the Indian Postal service. You will receive the product delivery within  5-7 days of placing the order, but if required you can track your order by clicking on the ‘Track order’ in the Menu bar. Along with this we keep our customers constantly intimated via SMS or email regarding the progress in delivery.

In case the customer is not available to receive the product at the shipping address, the product will be returned and the money refunded after deducting the shipping charges.

Shipping Charges

The distinctive feature of the shipping charges is that the charges keep getting reduced with an increase in the order per gm. In case you are ordering 200 gm of spices, it is recommended to order another 300 gm as the courier or shipping rate will remain the same.

Privacy Policy

We, SpicesWagon respect your privacy. We Strictly follow NMPL rules and regulations. This Privacy Policy provides succinctly the manner your data is collected and used by NMPL on the Site. As a visitor to the Site/ Customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by NMPL in the manner provided in this Privacy Policy.

What information is, or may be, collected form you..?

As part of the registration process on the Site, NMPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

How do we Collect the Information..?

NMPL will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. NMPL is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.

How is information used..?

NMPL will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. NMPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. NMPL will use this information to preserve transaction history as governed by existing law or policy. NMPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. NMPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (exlcuding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of NMPL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

With whom your information will be shared ..?

NMPL will not use your financial information for any purpose other than to complete a transaction with you. NMPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with NMPL’s business associates and partners. NMPL may, however, share consumer information on an aggregate with its partners or thrird parties where it deems necessary. In addition NMPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choice are available to you regarding collection, use and distribution of your information ?

To protect against the loss, misuse and alteration of the information under its control, NMPL has in place appropriate physical, electronic and managerial procedures. For example, NMPL servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although NMPL will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that NMPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: [email protected]

Policy updates : NMPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.